Consular services in Australia are offered by the U.S. Consulates in Sydney, Melbourne and Perth.
The U.S. Embassy in Canberra does not process visa applications. Immigrant Visas (commonly known as a Green Card) are only processed by the U.S. Consulate in Sydney.
Visa Unit - Melbourne
We provide services to residents and individuals in the Northern Territory, South Australia, Tasmania and Victoria.
To contact a customer service representative, please visit the U.S. Visa Information Service for Australia Contact Us page for full information or use contact information below:
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
- Diplomatic/Official inquiries: may be directed here (PDF 181 KB).
*Please note, the Visa Information Service cannot provide information over the phone regarding the status an application. If you require information regarding a pending application, please send your inquiry via email.
Visa Unit - Perth
We provide services to residents and individuals in the State of Western Australia.
To contact a customer service representative, please visit the U.S. Visa Information Service for Australia Contact Us page for full information or use contact information below:
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
- Diplomatic/Official inquiries: may be directed here (PDF 181 KB)
*Please note, the Visa Information Service cannot provide information over the phone regarding the status an application. If you require information regarding a pending application, please send your inquiry via email.
Visa Unit - Sydney
We provide services to residents and individuals in the Australian Capital Territory (ACT), New South Wales, Queensland and Norfolk Island.
To contact a customer service representative, please visit the U.S. Visa Information Service for Australia Contact Us page for full information or use contact information below:
Nonimmigrant Visa Inquiries
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
- Diplomatic/Official inquiries: may be directed here (PDF 181 KB).
Immigrant Visa Inquiries (Green Cards)
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
*Please note, the Visa Information Service cannot provide information over the phone regarding the status an application. If you require information regarding a pending application, please send your inquiry via email
