Consular Operations
The U.S. Consulate General Perth and Melbourne are providing visa services. The U.S. Consulate General Sydney has paused routine and emergency visa services.
Additional information on visa services and restrictions relating to COVID-19 is available here.
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Consular services in Australia are offered by the U.S. Consulates in Sydney, Melbourne and Perth.
The U.S. Embassy in Canberra does not process visa applications. Immigrant Visas (commonly known as a Green Card) are only processed by the U.S. Consulate in Sydney.
Visa Unit - Melbourne
We provide services to residents and individuals in the Northern Territory, South Australia, Tasmania and Victoria.
To contact a customer service representative, please visit the U.S. Visa Information Service for Australia Contact Us page for full information or use contact information below:
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
- Diplomatic/Official inquiries: Contact details can be found here
*Please note, the Visa Information Service cannot provide information over the phone regarding the status an application. If you require information regarding a pending application, please send your inquiry via email.
Visa Unit - Perth
We provide services to residents and individuals in the State of Western Australia.
To contact a customer service representative, please visit the U.S. Visa Information Service for Australia Contact Us page for full information or use contact information below:
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
- Diplomatic/Official inquiries: Contact details can be found here
*Please note, the Visa Information Service cannot provide information over the phone regarding the status an application. If you require information regarding a pending application, please send your inquiry via email.
Visa Unit - Sydney
We provide services to residents and individuals in the Australian Capital Territory (ACT), New South Wales, Queensland and Norfolk Island.
To contact a customer service representative, please visit the U.S. Visa Information Service for Australia Contact Us page for full information or use contact information below:
Nonimmigrant Visa Inquiries
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
- Diplomatic/Official inquiries: Contact details can be found here
Immigrant Visa Inquiries (Green Cards)
- Email: support-australia@ustraveldocs.com.
- Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
*Please note, the Visa Information Service cannot provide information over the phone regarding the status an application. If you require information regarding a pending application, please send your inquiry via email
