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Important Visa Information

Appointments & Locations – Nonimmigrant Visas (NIV)

The U.S. Consulates in Sydney, Melbourne and Perth are responsible for providing visa services to those seeking to enter the United States for a temporary period and for those wishing to take up indefinite or permanent residence in the United States.

Please visit the U.S. Visa Information Service for Australia website for complete information on the Visa Waiver Program (ESTA) and applying for a nonimmigrant U.S. visa, including a directory of nonimmigrant visa categories.

To contact a customer service representative, please visit the GSS Contact Us page for full information. Please note, the Visa Information Service cannot provide information over the phone regarding the status of an application. If you require information regarding a pending application, please send your inquiry via email.

Diplomatic/Official inquiries: Contact details can be found here.

Melbourne

The U.S. Consulate General, Sydney are processing Melbourne Official/Diplomatic visa applications. Please mail these applications to the Sydney address below for processing.

Non-Immigrant Visas
Melbourne Visa Navigator
U.S. Consulate General
Attn: Visas
Level 6
553 St. Kilda Road
Melbourne, VIC 3004

Perth

The U.S. Consulate General, Sydney are processing Perth Apply By Mail and Official/Diplomatic visa applications. Please mail these applications to the Sydney address below for processing.

Non-Immigrant Visas
PerthVisas@state.gov
U.S. Consulate General
Attn: Visas
Shop 1 – Ground Floor,
16 St George’s Terrace
Perth WA 6000

Sydney

The U.S. Consulate General, Sydney are processing Perth Apply By Mail and ALL Mail in Official/Diplomatic visa applications. Please mail these applications to the Sydney address for processing.

Non-Immigrant Visas
Support-Australia@ustraveldocs.com
U.S. Consulate General
Attn: NIV
Suite 2, 50 Miller Street
North Sydney NSW 2060

Appointments & Locations – Immigrant Visas (IV)

Immigrant visas to the United States are processed for citizens and residents of Australia only at the U.S. Consulate in Sydney.

To apply for an immigrant visa, a foreign citizen seeking to immigrate generally must be sponsored by a U.S. citizen or lawful permanent resident immediate relative(s), or prospective U.S. employer, and have an approved petition before applying for an immigrant visa. The sponsor begins the process by filing a petition on the foreign citizen’s behalf with U.S. Citizenship and Immigration Services (USCIS).  You may wish to review our Directory of Visa Categories to learn about the different types of immigrant visas to the United States, including our Diversity Visa Program.  Then, follow the steps on the Immigrant Visa Process, or on the Diversity Visa Process, on usvisas.state.gov to begin applying for an immigrant visa.

Once USCIS has approved your petition and you have completed pre-processing with the National Visa Center (NVC), or if you have been selected in the Diversity Visa Lottery and completed processing with the Kentucky Consular Center (KCC), review the instructions given to you by the NVC or the KCC, along with the information presented on this website, for further guidance and instructions.

To contact a customer service representative, please visit the U.S. Visa Information Service for Australia Contact Us page for full information or use contact information below:

  • Email: support-australia@ustraveldocs.com.
  • Telephone: 1300 139 399. Live consultants are available between 9am-6pm EDT.
  • Diplomatic/Official inquiries: Contact details can be found here.

Security Information

Plan to arrive at the Consulate in your district no earlier than 15 minutes before your interview is scheduled. Before your arrival you must read the Consulate Security Regulations.

When you first arrive at the Consulate, you will be required to go through security before you can enter the consular section.  Only the person applying for the visa will be admitted to the Consulate.

Under no circumstances will family members and friends who accompany the applicant without an appointment be admitted to the Consulate, unless they are a parent accompanying a child under age 18. Children under 14 applying for a visa may not need to attend the interview at the Consulate.

Reasonable Accommodation

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

    • If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
    • If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
    • If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
    • If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
    • If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

  • Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.