Federal Benefits – Frequently Asked Questions

Neither the Social Security Administration (SSA) nor the Department of Veterans Affairs (VA) will accept a report of non-receipt of benefits until the end of the month in which the check was due to arrive. If you have still not received your SSA or VA check by the end of the month in which you should have received it, you may do the following:

If you prefer, you may contact American Citizens Services (ACS) unit at the Consulate General serving your area and we will contact SSA or VA on your behalf.

Please note that replacement checks can take several weeks to a month to be issued. The ACS unit has no influence or control over how quickly these replacement checks are issued and sent.

No form is required. Just send in your written request to American Citizen Services at the Consulate General serving your area. Please include your full name, previous address, current/correct address, Social Security number, and Veterans Affairs number (if applicable), and ask that we forward the updated information to Social Security, Veterans Administration, or both.

To enroll in Direct Deposit of your benefits, please complete Form SSA-1199, and return it to the Consulate General serving your area. Please note that there are different versions of Form SSA-1199, depending on whether you wish to have the funds deposited into:

Requests for a Statement of Benefits can only be obtained directly from the Social Security Administration. Please contact Social Security directly for further assistance.

Download and complete the VA Form 21-526 (PDF 1 MB) and send it to Veterans Affairs in Pittsburgh or to American Citizen Services at the Consulate General serving your area and we will forward it on for you.

Your surviving spouse may be entitled to receive a payment. Please refer to Social Security FAQs and Veterans Affairs FAQs.