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Since J.A. Henriques was appointed Consul in 1852, the United States of America has maintained a consulate in Melbourne, Australia.
The Consulate General moved to its present location on St. Kilda Road in 1990 and works to promote close ties between the United States and Australia.
The Consular District covered by Consulate General Melbourne includes Victoria, Tasmania, South Australia and the Northern Territory, which comprises approximately 35% of Australia’s population and land area.
The U.S. Consulate General Sydney, Perth and Melbourne are providing limited consular services. Due to COVID-related restrictions, Melbourne’s estimated processing time for mail-in visa applications are at a minimum of 30 days from the date the application is received
Consular services offered in Melbourne include assistance to American citizens, issuance of passports and determinations of U.S. citizenship, and visa services to Australians and other foreign nationals. Consular Services are provided by appointment only. For general inquiries:
Additional information on visa services and restrictions relating to COVID-19 is available here.
Mailing and Physical Address
U.S. Consulate General Melbourne
ATTN: American Citizens Services (ACS)
553 St. Kilda Road
Melbourne, VIC 3004
Please ensure that all correspondence mailed to the American Citizen Services unit is addressed to the attention of the “ACS Unit”. Applicants seeking services from the ACS unit must schedule an online appointment before arriving at the U.S. Consulate General.
Email: MelbourneACS@state.gov
Email inquiries are answered by the ACS Unit at the Consulate within 1-2 business days; however more complex inquiries are generally responded to within 2-3 business days. Please note that emails sent over the weekend or on Australian and U.S. public holidays will be responded to on the next business day.
After Hours Telephone Number: (03) 9389-3601
The U.S. Consulate General’s after hours emergency contact service is available in the event of an emergency, such as the death, arrest or serious injury of an American citizen in Australia. If calling from the United States, dial 001-613-9389-3601.
Facsimile: (03) 9526-5968
Public Affairs Section
The Public Affairs Section is responsible for public outreach in Victoria, Tasmania, South Australia and the Northern Territory through information and cultural programming.
Political and Economic Section
This section follows important political and economic developments in Victoria, Tasmania, South Australia and the Northern Territory and maintains contact and liaison with the state governments and local federal government officials.
Administrative Section
The Administrative section provides the full range of support services to the Consulate General, including communications, personnel, customs and shipping, contracting, procurement and warehousing, information management, budget and fiscal, residential and commercial leasing, security and general services.
Consular services in Australia are offered by the U.S. Consulates in Sydney, Melbourne, and Perth. Immigrant Visas (known as a Green Card) are only processed by the U.S. Consulate in in Sydney.
Important U.S. Citizen Services Information
Learn about U.S. citizen services appointment locations and requirements, payment information, and more.
Important Passport Information
Learn about passport appointment locations and requirements, payment information, and more.
Please call: (02) 8219 2100
Outside of Office Hours, contact: (02) 4422-2201
Outside of Australia: (301) 985-8663
For police, ambulance or fire brigade, dial: 000 (triple zero)
Emergency Contact – All Locations Get Travel Alerts International Parental Child Abduction Arrest of a U.S. Citizen Death of a U.S. Citizen Victims of Crime Emergency Financial Assistance