Our Services

Due to COVID-19 social distancing guidelines, Consulate General Melbourne will temporarily reduce its physical operating hours starting on Monday, April 27th until further notice. The Consulate will now be open from 8 AM to 5 PM on Mondays, Tuesdays, Thursdays, and Fridays only.


Consular Section

Consular services offered in Melbourne include assistance to American citizens, issuance of passports and determinations of U.S. citizenship, and visa services to Australians and other foreign nationals. Consular Services are provided by appointment only. For general inquiries:

American Citizen Services

Email: MelbourneACS@state.gov
Fax: (03) 9525-0769 

Visa Inquiries

Email: support-australia@ustraveldocs.com
Telephone: Call 1300 139 399 

Public Affairs Section

The Public Affairs Section is responsible for public outreach in Victoria, Tasmania, South Australia and the Northern Territory through information and cultural programming. 

Political and Economic Section

This section follows important political and economic developments in Victoria, Tasmania, South Australia and the Northern Territory and maintains contact and liaison with the state governments and local federal government officials. 

Administrative Section

The Administrative section provides the full range of support services to the Consulate General, including communications, personnel, customs and shipping, contracting, procurement and warehousing, information management, budget and fiscal, residential and commercial leasing, security and general services.