Contact us

For immediate assistance within Australia, dial 000 (triple zero) to be connected with the police, ambulance or fire brigade.

In the event of an emergency involving an American citizen that requires urgent consular assistance, please call the U.S. Consulate General serving your district.

Emergencies include the death, arrest or serious injury/illness of an American citizen, victims of serious crime, or the loss/theft of a U.S. passport and travel is scheduled within the next 10 business days.
Emergencies do not include inquiries about U.S. visas (including green cards and naturalization), or routine passport, citizenship, notary, taxation or federal benefits questions.
For additional assistance, see our information for victims of crime abroad.

Emergency Contact information

For NSW, QLD, and ACT For VIC, SA, NT and TAS For WA

For NSW, QLD, and ACT

(02) 8219-2100 – 8:00am to 5:00pm Sydney time on business days. After business hours, dial (02) 4422-2201.
When calling from the United States, dial 011-612-9373-9200 during business hours, or 011-612-4422-2201 for after hours assistance.

For VIC, SA, NT and TAS

(03) 9526-5900 – 8:00am to 5:00pm Melbourne time on business days. After business hours, dial (03) 9389-3601.
When calling from the United States, dial 011-613-9526-5900 during business hours, or 011-613-9389-3601 for after hours assistance.

For WA

(08) 6144-5100 – 8:00am to 5:00pm Perth time on business days. After business hours, dial (08) 9476-0081.
When calling from the United States, dial 011-618-9202-1224 during business hours, or 011-618-9476-0081 for after hours assistance.

General Inquiries

For non-emergency issues and routine inquiries, please contact the U.S. Consulate General serving your area

U.S. Embassy, Canberra

U.S. Consulate General, Sydney

U.S. Consulate General, Melbourne

U.S. Consulate General, Perth

U.S. Embassy, Canberra

Address:

Moonah Place Yarralumla, ACT 2600

Phone:

(02) 6214-5600

Email: