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Contact Us
Emergencies
General Inquiries

For immediate assistance within Australia, dial 000 (triple zero) to be connected with the police, ambulance or fire brigade.

In the event of an emergency involving an American citizen that requires urgent consular assistance, please call the U.S. Consulate General serving your district.

  • Emergencies include the death, arrest or serious injury/illness of an American citizen, victims of serious crime, or the loss/theft of a U.S. passport and travel is scheduled within the next 10 business days.
  • Emergencies do not include inquiries about U.S. visas (including green cards and naturalization), or routine passport, citizenship, notary, taxation or federal benefits questions.
  • For additional assistance, see our information for victims of crime abroad.

Urgent Passport/Citizenship Enquiries

For inquiries related to applications for a U.S. passport or a Consular Report of Birth Abroad, please contact:

Urgent Visa Enquries

For NSW, QLD, and ACT

  • (02) 8219-2100 
  • When calling from the United States, dial 011-613-9526-5900.
  • Email: SydneyACS@state.gov – U.S. visa inquiries will not be responded to at this email address.

For VIC, SA, NT and TAS

  • (03) 9526-5900 – 8:00am to 5:00pm Melbourne time on business days. After business hours, dial (03) 9389-3601.
  • When calling from the United States, dial 011-613-9526-5900 during business hours, or 011-613-9389-3601 for after hours assistance.
  • Email: MelbourneACS@state.gov

For WA

  • (08) 6144-5100 – 8:00am to 5:00pm Perth time on business days. After business hours, dial (08) 9476-0081.
  • When calling from the United States, dial 011-618-9202-1224 during business hours, or 011-618-9476-0081 for after hours assistance.
  • Email: PerthACS@state.gov

General Inquiries
For non-emergency issues and routine inquiries, please contact the U.S. Consulate General serving your area

U.S. Embassy, Canberra

U.S. Consulate General, Sydney

U.S. Consulate General, Melbourne

U.S. Consulate General, Perth

Address:

Moonah Place Yarralumla, ACT 2600

Phone:

(02) 6214-5600

Email:

canberrausaembassy@state.gov

Website:

https://au.usembassy.gov/u-s-embassy-canberra/

Address:

Suite 2, 50 Miller Street North Sydney, NSW 2060

Phone:

(02) 8219 2100

Website:

https://au.usembassy.gov/sydney/

Hours:

8:00am – 4:30pm

Address:

553 St Kilda Road Melbourne, Victoria 3004

Phone:

(03) 9526-5900

Website:

https://au.usembassy.gov/melbourne/

Hours:

8:00am – 4:30pm

Address:

4th Floor, 16 St George’s Terrace Perth WA 6000

Phone:

(08) 6144-5100

Website:

https://au.usembassy.gov/perth/

Hours:

8:30am – 4:30pm