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Emergency Contacts

For immediate assistance within Australia, dial 000 (triple zero) to be connected with the police, ambulance or fire brigade.

In the event of an emergency involving an American citizen that requires urgent consular assistance, please call the U.S. Consulate General serving your district. Emergencies include the death, arrest or serious injury/illness of an American citizen, victims of serious crime, or the loss/theft of a U.S. passport and travel is scheduled within the next 10 business days. Emergencies do not include inquiries about U.S. visas (including green cards and naturalization), or routine passport, citizenship, notary, taxation or federal benefits questions.


For New South Wales, Queensland and Australian Capital Territory:


For Victoria, South Australia, Northern Territory and Tasmania:


For Western Australia:


National Help Line Numbers:

Ambulance/Police/Fire Emergencies (Australia-wide 24 hours) — Dial 000


Location & Information: 

Moonah Place
Yarralumla, ACT 2600
Telephone: (02) 6214-5600

For media inquiries only, the Press Office of the U.S. Embassy in Canberra may be reached at: +61 6214 5760.

The Press Office cannot answer any visa-related questions. For any questions related to visas or American Citizen Services, please visit the relevant sections of this website, or e-mail Support-australia@ustraveldocs.com, or call 1300-139-399 toll-free.


Location & Information:

553 St Kilda Road
Melbourne, Victoria 3004
Telephone: (03) 9526-5900
Fax: (03) 9510-4646


Location & Information:

4th Floor,
16 St George’s Terrace
Perth WA 6000
Telephone: (08) 6144-5100

Hours: 8:30am – 4:30pm


Location & Information:

Suite 2, 50 Miller Street
North Sydney, NSW 2060