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Change in Services Alert – U.S. Consulate General Melbourne (September 22, 2020)
September 22, 2020

Location: Victoria, Northern Territory, South Australia, and Tasmania, Australia

Event: Effective September 28, the U.S. Consulate General in Melbourne will resume limited appointments for passport and citizenship services, in addition to the absentee voting services already offered.  Appointments for loss of nationality services are not available at this time.  Passport and citizenship appointment availability will be strictly limited due to physical distancing requirements in our office and public waiting room. Each applicant requires their own appointment.  Please see our website to schedule an appointment.  All visitors to the Consulate age 2 and older must wear a mask.

Passport and citizenship applications that require a personal interview (applicants under age 16first-time adult passportsreplacement for a lost or stolen passport, and Consular Reports of Birth Abroad) are available on our website.

The Consulate is also accepting mail-in passport applications (using forms DS-82 and DS-5504). If you are eligible for a mail-in service, we ask that you please mail your application to the address below and leave appointments for those who require them.

Processing time for passports and Consular Reports of Birth Abroad is 10-15 business days after the receipt of a completed application. U.S. citizens with immediate travel should request an emergency appointment by email (address below).

U.S. citizen voters or their representatives can drop off completed absentee ballots at the Consulate for postage-free mailing to the United States on workdays between 8:30 am and 4:30 pm. An appointment is required.  Please email MelbourneACS@state.gov to request an appointment.

The Consulate is unable to offer notarial services at this time. Please see our website for other options for notarizing documents.

Actions to Take:

  • Visit our Embassy webpage on COVID-19 for information on conditions in Australia, including exit restrictions.
  • Do not attend an appointment at the Consulate if you are sick.
  • Prepare your application(s) and supporting documents in advance of your appointment. All visitors must wear a mask.
  • Visit the Department of Homeland Security’s website on the latest travel restrictions to the United States.
  • Consult the CDC website for the most up-to-date information.
  • For the most recent information on what you can do to reduce your risk of contracting COVID-19, please see the CDC’s latest recommendations.
  • Visit the COVID-19 crisis page on travel.state.gov for the latest information.
  • Check with your airlines, cruise lines, or travel operators regarding any updated information about your travel plans and/or restrictions.


You have received this message because you have registered with the U.S. Department of State’s Smart Traveler Enrollment Program (STEP).  If you would like to unsubscribe or change your details in STEP, please go to https://step.state.gov/step/.